Northeast Iowa Telephone Company
113 North Page St.
PO Box 835
Monona, IA 52159
Phone: 563-539-2122
Phone: 877-638-2122
Fax: 563-539-2003

info@neitel.com

neitel.com

Weekly Office Hours: 8 am - 5 pm


Tariffs Information

Local Hometown Service - What

With all the bills you write out each month, how many of them are you able to deliver in person? How many businesses are you still able to walk into today and get answers to your questions? How many times do you pick up the phone only to reach an automated voice system? How many companies in corporate America really care about your business?

Northeast Iowa Telephone Company in Monona and Decorah appreciates you and your business. As a local hometown provider we believe it is important for us to be there for you. We want to answer your questions and give you the opportunity to talk to someone face to face. Providing you with high-quality products, up-to-date technology, and service you can depend on. That’s why our customers come first!

Speaking of customers, we would like to introduce you to Peg Abbas. Peg moved from Denver, Iowa to Monona in the fall of 2002. She has a son that lives in the area and when her bills got to be more than she could afford in Denver, she made the decision to move north to Monona. “Things were getting just too expensive there for me to survive,” said Peg. “Taxes were going up, city utilities were increasing and telephone service was becoming outlandish.”

Peg also mentioned the frustration she had with service in Denver and said there is no comparison to the service she receives at Northeast Iowa Telephone Company. “From the moment I signed up for service, Northeast Iowa Telephone Company has provided me with exceptional service. It’s always very pleasant to stop in the front office. The women are very helpful and friendly when I have questions about my bill and the technicians do an outstanding job making sure everything works properly,” said Peg. “That’s why I really appreciate the service I receive in Monona. I actually feel like a person when I walk in the door and not just a number.”

As a customer you depend on the products and service you receive from our company to communicate with the outside world – at home or work. That’s why good local hometown service is so important. Sue Viste, Controller at Winneshiek County Co-op is a wireless customer that depends on us for them to do business. “If we need anything at all, the technicians are here to answer our questions at a moments notice – you can’t get that anywhere else. Plus, the office staff has been very supportive in setting up our billing and making sure that everything is running smoothly,” said Sue. “That’s why I can’t say enough about the service and support we receive from Northeast Iowa Telephone Company.”

Of course, we are confident we can deliver you the local hometown service you deserve too. Our customer service representatives and technicians are here to listen to your questions, provide you with answers on your telecommunications problems, and make sure you’re one of our many satisfied customers.

For answers to your questions and great local hometown service, contact one of our friendly customer service representatives at either location – 113 N Page Street in Monona, 563-539-2122 or at 218 E Water Street, Decorah, 563-382-9889. Discover the difference you’ll receive from the minute you walk in the door. Northeast Iowa Telephone Company – proud to be here and proud to provide you with service you can depend for over 100 years and counting!